OBJECTIVE
Work where my extensive technical, customer service & management skills will enhance productivity.

SUMMARY OF QUALIFICATIONS

• Sharp, innovative, decisive and self-motivated with proven ability to work independently.
• Strong interpersonal skills coupled with enthusiasm and integrity.
• Able to build an award winning team of professionals.
• Proven track record of dependability, follow through and organizational proficiency.

RELEVANT ACCOMPLISHMENTS
MANAGEMENT

• Directly conversed with corporate officers/owners on methods to improve company operations.
• Regularly authorized to negotiate contracts on behalf of and to bind the Company.
• Developed and implemented policy for management and operations.
• Generated operations documentation to include client/employee contacts.
• Served in role of General Manager when General Manager was unavailable.
• Trained other Managers in job operations.
• Scheduled and assigned duties to subordinates. Acted as supervisor for field contract personnel.
• Actively applied quality assurance measures to management and performance.

TECHNICAL

• Provided daily operations support for National Intranet system through coordinating and providing technical support to regional IT support groups and end-users across the U.S. via extensive WAN.
• Oversaw lead network integration teams in design and implementation, participating in enterprise network strategies to include the development of the network installation work plan.
• Responsible for all phases of systems development life cycle including analysis, design, development, testing, generating technical process/procedures manuals, and ongoing support.
• Responsible for planning, scheduling and status reporting. Implemented a tracking and management system of all service requests.
• Consulted on Electronic Commerce Infrastructures to include network architecture and technologies supporting intra- and inter-company business commerce, including commercial on-line services, Internet commerce, EDI and EFT.
• Achieved consensus with client staff and management up to and including the CIO.

CUSTOMER SERVICE

• Gathered and translated user requirements and business-area information into useful formats from which systems could be built, purchased, or enhanced.
• Formulated and reviewed service delivery plans, negotiated service proposals, reviewed deliverables, and insured conformity with requirements and standards.
• Organized, directed, and coordinated planning and production of all service delivery within a reasonable span of control and assigned territory.
• Provided support to services delivered to ensure to the maximum extent practical that services, software and related products satisfied the requirements and needs of client.
• Actively promoted and represented company at various functions and speaking engagements.