Over twenty years’ management, staff and support experience with all types of computer systems. Broad knowledge of information technology including instructing others in its proper productive use. Sharp, innovative, decisive and self-motivated with proven ability to work independently. Strong interpersonal skills coupled with enthusiasm and integrity. Proven track record of dependability, follow through and organizational proficiency. Able to build an award winning team of professionals. Strong interpersonal and communication skills developed through close working relationships with clients, associates and direct management of personnel allow others to regularly rely on me to bridge the gap between those in the purely technical and non-technical realms. Works well under pressure. A staunch perfectionist.

• Strategic consulting, including business plan & sales strategy development.
• Proven record as a manager in both project and people management on all levels from team leader to executive.
• IT and software development management, customer support and operation management.
• Systems design and development
• Worked with various clients to get their products online through various e-commerce initiatives including customized storefronts and online catalogs for a wide assortment of products.
• Developed processes for client web sites so that SEO/SEM best practices were followed from the start.
• Managed client engagement services and solution implementations.
• Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.
• Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.
• Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.
• Manage transition of client from solution implementation to client support.
• Manage the development and maintenance of implementation portions of project.
• Experience with the full life cycle of the product development from the requirements gathering through design, development, QA, rollout, operation, customer integration and support.
• Project and people management, budgeting, risk management, team building, and hiring.
• Extensive experience in managing people in remote and international locations.
• Extensive technical and innovation experience across wide range of industries such as finance, biotech and telecommunication.
• Actively applied quality assurance measures to the management and performance of multiple contracts.
• Actively promote and represent Apex Logic to multiple organizations, various functions and speaking engagements.

• Strategic consulting, including business plan & sales strategy development.
• Proven record as a manager in both project and people management on all levels from team leader to executive.
• IT and software development management, customer support and operation management.
• System design and development.
• Experience with the full life cycle of the product development from the requirements gathering through design, development, QA, rollout, operation, customer integration and support.
• Project and people management, budgeting, risk management, team building, and hiring.
• Extensive experience in managing people in remote and international locations.
• Extensive technical and innovation experience across wide range of industries such as finance, biotech and telecommunication.
• Actively applied quality assurance measures to the management and performance of multiple contracts.
• Actively promote and represent Olgoonik Technical Services to multiple organizations, various functions and speaking engagements.

• Responsible for the implementation and support of complex Relational Database Management Systems (RDMS) environments.
• Monitors the DB2 and Microsoft SQL systems (7.0, 2000 and 2005) for performance optimization.
• Provides stable and functional database instances but rapidly changing development/testing environment; and ensuring a stable and functional production environment.
• Proactively monitors for new service packs released and installs as required.
• While providing support services design and perform activities such as system performance and capacity planning.
• Provided assistance to developers through supervision, leading code walk-troughs' for programs and SQL review, tuning, and directing and analyzing stress test cycles.
• Analyze complex issues and identify root causes regardless of whether it is a, application, database, network or an operating system issue.
• Provide technical foundation (ability to understand the relationship/impact) between database components and applications.
• Provide technical, operational design and analysis regarding upgrades of databases and offers recommendations.
• Analyzes database checks on a periodic basis to monitor tablespace growth, tablespace/table fragmentation, corrupt or missing indexes, DB alert files and traces.
• Database Design including data requirements, data classification, and logical and physical model creation. Design specifics included creating/maintaining Entity Relationship Diagrams (ERD), data dictionaries, and physical data structures such as tables, primary/foreign keys and indexes.
• Install, configure, tune, monitor, administer, and oversee databases.
• Designs and administers security guidelines to control and protect both server and data structure level authentication and authorization.
• Develops, maintains, and enforces database standards.
• Supports other IT departments with their database requirements by providing expertise on projects that require database design and implementation.
• Works with Application Developers to design, implement and organize required databases and performs logical/physical design.
• Confers with the development staff to determine access and storage requirements for feasibility and design of projects.
• Recommends and evaluates monitoring and analysis tools. Recommended mission critical software.
• Responsible for management reporting and database security.
• Develops database backup and recovery strategies, sets up an infrastructure and ensure proper database backup procedures are followed.
• Perform recovery of databases, datafiles, and tables.
• Safeguards data and administers security guidelines to control and protect both server and data structure level authentication and authorization.
• Maintains database standards.
• Creates and maintains corporate database written processes and procedures to include database diagrams and layouts.
• Performs database object creation and modifications.
• Performs database capacity planning.
• Analyzes database corruption issues and develops appropriate plans of action to correct.
• Systems Analyst experience: project plans, creation of standards, policies, procedures, requirements definition, extensive security analysis, functional analysis, data exchange frequency, process flow diagrams, data reliability determination.
• Mastered infrastructure/procedures while meeting the daily demands of users.
• Communicated with users having a wide range of backgrounds and experience.
• Successfully manage multiple projects at the same time.
• Recognized opportunities to reuse components from previous projects.
• Prepares management reports.

• Direct manager for company's multi-year, multi-million dollar federal contract for GSA.
• Regularly authorized to negotiate on behalf of and to bind the Contractor.
• Served in role of Program Manager when Program Manager is unavailable.
• Developed and implemented contract management and operations policy.
• Trained other Group Managers in job operations.
• Facilitated executive leadership team meetings.
• Managed multiple projects at diverse locations.
• Organized, directed, and coordinated planning and production of the entire Contractor's task order service delivery within the assigned territory.
• Completed task orders within estimated time frames and budget constraints.
• Scheduled and assigned duties to subordinates. Acts as supervisor for task order personnel.
• Met with GSA personnel, Contractor task leaders, and client representatives.
  Formulated and reviewed task order plans, negotiated Contractor's task proposal, reviewed deliverables, and insured conformity with requirements and standards.
• Assigned, scheduled and reviewed work of subordinates.
• Provided support to services delivered under this contract to ensure to the maximum extent practical that services, software and related products satisfy the requirements and needs of GSA's clients.
• Actively applied quality assurance measures to the management and performance of the contract.
• Actively promoted and represented DataFlow/Alaska at various functions and speaking engagements throughout Alaska.
• Conducted candidate selection and termination, and acted as supervisor for task order personnel.
• Scheduled and assigned duties to subordinates in other departments.
• Wrote extensive process documentation.

• As Maintenance Task Lead provides operations support for the FAA National Intranet Finance systems by coordinating and providing technical support to regional IT support groups and end-users.
• Provide daily operations support for 27 production Microsoft SQL web Servers connecting to Oracle databases and Mainframe host via WAN.
• Oversee lead network integration teams in design or implementation, participating in enterprise network strategies, and/or developing a network installation work plan.
• Implement a tracking and management system of service requests.
• Consult on Electronic Commerce Infrastructures including network architecture and technologies supporting intra- and inter-company business commerce, including commercial on-line services, Internet commerce, EDI, and EFT.
• Responsible for all phases of the systems development life cycle including analysis, design, development, testing and ongoing support.
• Responsible for planning, scheduling and status reporting.
• Management of high visibility national finance system.

• Designed, created, tested and managed corporate Intranet web site.
• Assumed a leadership role in the development and implementation of complex Web applications.
• Provided a “vision” to the project team and kept it in focus.
• Provided global access for remote users worldwide.
• Provided technical assistance to marketing, sales and production groups.
• Coordinated with other departments to obtain content, incorporate graphics and analyze web page usage.
• Performed development as necessary using CSS, Javascript, ASP, PHP, PERL/CGI, PostgreSQL, MySQL, Apache, Linux, JAVA, Shockwave, HTML programming, and other Internet development tools to produce cross-browser, cross-platform, modular code to meet validation requirements.
• Search Engine Optimization.
• Installation and configuration of IIS, Linux, and Cold Fusion web servers.
• Highly successfully managed multiple projects at the same time.
• Developed internet/intranet standards and policies; built and maintained hardware, software and facilities needed to successfully sustain policies.
• Implemented WebTrends reporting software and analyzed results.
• Developed corporate-wide strategy for web content updates.
• Served as lead technical writer and intranet developer.
• Managed all technical documentation projects for the team and wrote technical documents that describe and explain complex processes for delivering web-enabled services to users.
• Documented proprietary web-based, Java-driven applications.
• Recognized opportunities to reuse components from previous projects.
• Administration of non-production intranet web server, primarily used for testing.

• Responsible for the overall management of the Client project, to provide (build, buy, enhance, or hybrid) a system that addresses the business requirements within the cost, time frame, and quality standards defined by the project.
• Responsible for the physical design and eventual integration of the proposed systems components.
• Worked with the database analyst and developers to design and build architecture for the distribution of business logic and data access components.
• Coordinated GUI designer(s), developer(s), and test analyst(s) in the physical system design.
• Mastered desktop infrastructure/procedures while meeting the daily demands of clients.
• Created/evaluated design alternatives to include routers, multiplexors, switches, Telco services, network protocols, and network management tools.
• Gathered and translated user requirements and business-area information into business models or other useful formats from which systems could be built, purchased, or enhanced.
• Achieved consensus with client technical staff and client management up to and including the CIO.
• Responsible for supervising and mentoring subordinate team members.
• Prepared, delivered and reviewed personnel performance documents.
• Interviewed, hired and trained new team members. Worked directly with project manager(s) to develop a project plan and ensure successful project completion.
• Communicated with customers who have a wide range of backgrounds and experience.
• Successfully managed multiple projects at the same time.
• Provided applications support, hardware implementation, Wide/Local Area Network design and integration, multiple operating system platforms, product specialization and training.
• Assisted customers and staff with desktop/help desk issues.
• Set Customer expectations of future service by adhering to company operational excellence directives.

• Maintained and improved Product Research and Quotation services, online inventory and quotation system.
• Mastered corporate information systems while meeting the daily demands of clients.
• Communicated with customers who have a wide range of backgrounds and experience.
• Successfully managed multiple projects at the same time.
• Provided applications support, hardware implementation, Wide/Local Area Network design and integration, multiple operating system platforms, product specialization and training issues.
• Assisted sales, marketing and technical staff by preparing pricing documents and performing product research issues.

• Senior sales associate, responsible for maintaining ComputerLand’s telephone sales and bid response business.
• Answered incoming phone calls and addressed customer needs to maintain high customer service standards.
• Assisted staff by preparing pricing quotes, performing product research and investigating product availability issues.
• Performed routine inventory control and merchandising tasks such as: processing sales orders, participating in periodic inventories and correctly processing all inventory transactions.
• Assisted with retail sales, service and training when necessary.
• Set Customer expectations of future service by describing, in a positive manner, sales and support policies.

• Supervised up to 200 military soldiers in various stages of basic and advanced combat operations.
• Taught successive four– and eight–hour blocks of instruction utilizing prepared lesson plans.
• Evaluated military units to assess levels of training.
• Conducted briefings to military commanders on ways to improve training based upon evaluation findings.
• Provided technical guidance and assistance to subordinate personnel and ensured they followed proper techniques of resolving training difficulties.
• Safeguarded classified equipment and materials through 100% accountability, use, storage and destruction.
• Evaluated findings and made recommendations on the most efficient manner of training military soldiers; prepared procedural instructions for recommended training.
• Implemented efficient quality assurance procedures.
• Corrected Data Processing equipment stoppages and implemented recovery procedures.
• Assisted functional users in ascertaining causes of program interruptions.
• Corrected faulty operating techniques through instruction and demonstration.
• Prepared justification for the acquisition of information processing equipment.
• Supervised or performed maintenance on assigned information systems equipment.
• Requisitioned operating supplies and spare parts; performed minor maintenance using spare parts.
• Ensured functional users were authorized system access. Evaluated findings and made recommendations on the most efficient manner of processing data; prepared procedural instructions for recommended systems.
• Prepared or supervised the preparation of technical studies, evaluations, reports, correspondence and records pertaining to information systems operations and maintenance.
• Assisted with on-the-job training as required.

A managed service provider (MSP) provides delivery and management of network-based services, applications, and equipment to enterprises, residences, or other service providers. Managed service providers can be hosting companies or access providers that offer services that can include fully outsourced network management arrangements, including advanced features like IP telephony, messaging and call center, virtual private network (VPNs), managed firewalls, and monitoring/reporting of network servers. Most of these services can be performed from outside a company's internal network with a special emphasis placed on integration and certification of Internet security for applications and content. MSPs serve as outsourcing agents for companies, especially other service providers like ISPs, that don't have the resources to constantly upgrade or maintain faster and faster computer networks.

• Managed service provider (MSP)
  • Outsourcing agents for companies
  • Virtual private network (VPNs)
  • Managed firewalls
  • Monitoring/reporting of network servers
  • Network-based services, applications and equipment
• Web Site Development
• Web Hosting
• Programming/database Development
• System, Peripheral and Component Sales
• Diagnostics and Repair
• Information Technology Resourcing
• Applications Support/Training
• Electronic Commerce (EC)
  • Electronic Data Interchange (EDI)
  • Catalog Web Site Development

• Contract proposal, negotiation and management (financial modeling, service and price analysis)
• Business development, marketing and relationship building
• Project Management from inception through closure
• Sales/Marketing and strategic planning
• Supervisor 1-80 employees and supervisors
• Budget preparation and execution
• Computer literate
  • Windows
  • INTERNET
  • Web development
  • Word processors
  • Spread sheets
  • Database programs
  • Utility programs
  • Research
  • Data entry
• Computer hardware troubleshooting/maintenance and upgrading
• Typing - 50 WPM
• Instructor
• Business operations
  • Warehousing
  • Inventory control
  • Purchasing/receiving

Employee of the Quarter, Q3 1994, ComputerLand of Anchorage
Employee of the Quarter, Q4 1995, MicroAge Infosystem Services
Recognition Award, 1997, Sterling Who's Who Executive Directory
Excellence Award, 1998, International Who’s Who of Information Technology
Certificate of Appreciation (Best Teamwork and Performance), 1999, TAG-Dataflow/Alaska

Microsoft Suite Builder Network – Level 2
National Web Design Association
International Webmaster’s Organization
Association for Corporate Computing Technical Professionals
HTML Writers Guild
Electronic Commerce/Electronic Data Interchange Support Group
Sterling Who's Who's Executive Directory
International Who’s Who of Information Technology